Ordina la tua JR Pass
JPaim
JPaim
20 giorni fa
4 risposte

So, i've already bought my JRPass and i'm from Portugal.
The thing is that the Pass is stuck in Customs, they are having some issues and the PASS won't arrive my home before i reach JAPAN.

Is there any alternative ? What can i do if i don't get my pass in time for my TRIP?

Thanks

JPaim

avatar
Daniel-san
18964 Pubblica
20 giorni fa
Expert

Hi JPalm,

Thank you for purchasing the pass.

Our team may be able to ship you a new pass to your accommodation in Japan. Best to contact our support team with your order# and we will see what the options are.

If the pass is delayed with no fault of your own, then we can also offer a full refund.

Kind regards,
Daniel

JPaim
JPaim
4 Pubblica
17 giorni fa

Daniel-San! I've been waiting for an answer after contacting your support and nothing.
I will be going to JAPAN in 2 days.
What can i do?

Thanks
JPaim

avatar
Daniel-san
18964 Pubblica
17 giorni fa
Expert

Hi JPaim,

Our processing team works Mon-Fri, so we will be back to you first thing this morning.

Please let me know your order# and I will ask them personally to take care of it.

Kind regards,
Daniel

JPaim
JPaim
4 Pubblica
17 giorni fa

Hi again.
My order is #2637522.

Thanks
JPAIM

avatar
Daniel-san
18964 Pubblica
17 giorni fa
Expert

Thank you - I have raised it with our staff.

We'll be in touch by e-mail within the next 24h or less.

Kind regards,
Daniel

JPaim
JPaim
4 Pubblica
16 giorni fa

Once again please raise my case with the staff please ;)
Ive been waiting for some importante answers from them.
Thanks alot you have been a life savior ;)

JPaim

avatar
Daniel-san
18964 Pubblica
15 giorni fa
Expert

Hi JPaim,

My colleague, Mariko replied to you yesterday morning, did you receive our correspondence?


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