Can the hotel sign for my voucher if it arrives before me?
I need to have my vouchers sent by Fedex to my hotel in Japan. They will arrive before me. Can th...over 1 year ago1 answer1642 viewsover 1 yearPocket Wifi Location Change
Hi Daniel-san, 4 days ago, my flight to Haneda Airport has been cancelled but I was able to rebo...over 1 year ago1 answer1678 viewsover 1 yearDelivery Time to Portugal
Hi! I have just ordered my japan rail pass! How long is the estimate delivery time to Portugal?...over 1 year ago1 answer1541 viewsover 1 yearNot received confirmation
Has anyone had issues ordering a JR pass? I ordered 5 for my family yesterday and haven’t receive...over 1 year ago1 answer1712 viewsover 1 yearWhich rail passes are best
Hello, 2 of us are traveling to Japan in May: These are the train trips we need to take: 1. Sat...over 1 year ago1 answer1236 viewsover 1 yearMeet & Greet Service question
Dear Daniel, I am considering purchasing the Meet & Greet Service for my family and I when w...over 1 year ago1 answer1382 viewsover 1 yearTracking Number Ref.
Hi, Can you please provide me the tracking number for Order Ref. #1792623. We Purchased our JR P...over 1 year ago1 answer1754 viewsover 1 yearCan I use JR Pass to explore Hokkaido starting at Hakodate to Sh...
Hi Daniel-San, I plan to order the JR Pass to visit Hokkaido with my family and would like to kn...over 1 year ago2 answers1789 viewsover 1 yearMeet and Greet services
Hello, Can the Meet and Greet service representative assist with Takkyubin service as well as lug...over 1 year ago1 answer1545 viewsover 1 yearStrollers in Shinkansen
We will be traveling to Japan in April and noticed there are some new rules for oversized baggage...over 1 year ago1 answer1591 viewsover 1 yearWrong pronoun on the pass
Hello, I put the wrong pronoun on the JR pass, I put Mr instead of Miss, the name is correct jus...over 1 year ago1 answer1712 viewsover 1 yearMt Fuji trip on JR Pass
Hello! I hope everyone is having an awesome day! We will be in Japan on 05/08 to 05/16/2023 - Ho...over 1 year ago1 answer1767 viewsover 1 yearBuying JR East Pass
Hello Daniel-San Today is the 1st day of March, can't wait to start my trip to Japan in May! This...over 1 year ago4 answers2089 viewsover 1 yearHow often do shinkansen trains pass?
I know it depends on the station, but on Kyoto, Osaka and Tokyo? Do they pass regularly or I woul...over 1 year ago1 answer1828 viewsover 1 yearPocket Wifi Location Change
Hello, I purchased a pocket wifi that is scheduled to be picked up at Haneda as that is where my...over 1 year ago1 answer1420 viewsover 1 yearJR any reason cancellation protection
If our trip is cancelled for whatever reason, do we return the exchange order to get the 100% ref...over 1 year ago1 answer3317 viewsover 1 yearWhat pass to choose
Hi, I need a bit more advice on what pass to choose, we will be doing those travels : in 4 to 6...almost 2 years ago1 answer1636 viewsover 1 yearRenting Car in Hokkaido
Which website is do you recommend to rent private car in Hokkaido for 1 week? Also California lic...almost 2 years ago1 answer1762 viewsalmost 2 yearsNarita Airport to Shin Nihonbashi
Hi, may i confirm there is direct train from narita airport to shin nihonbashi station? If yes, w...almost 2 years ago2 answers1935 viewsover 1 yearExchange order
Good evening. Our flight keeps changing and is later than the original time. How late will I be a...almost 2 years ago5 answers1784 viewsalmost 2 years
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Starting from $336.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18042 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes