JR pass arrival

Hi there,

The FedEx estimate can change along the way, and the 13th is still a good way off. To most countries we deliver in 1-2 business days so most likely it should arrive on time, though I do not know where you are located?

If there is a further delay or problem with shipping, then please contact our support team and we will help you find an alternative. Please note that we can't help directly with shipping queries on the forum, but will always do our best to find a solution that works for you.

Kind regards,
Daniel

I am located in Queretaro Mexico.
I talked to Fedex this morning and the envelop is in customs clearance in Queretaro, they said they don´t have an specific time to free the shipment from customs because there are new regulations for Mexican government and I should wait.
I am worried because we depart next 04.10 so we just have these 3 days to receive it.
I would like to know what are my options if we don´t receive the envelop before we leave. Where can I contact your support team? is there a phone number or email address?
wait your comments
thanks!

You can reach us at support@jrpass.com or through our contact form: https://www.jrpass.com/contact