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andreagoodlerner
andreagoodlerner
17 days ago
1 answer

I am trying to order the pass online, but the calendar does not keep my birthday. It keeps reverting back to Sept. 1994. Any suggestions, I can not enter my birthday in mm/day/yr. so I can't order the pass until this problem is resolved.

Thank you,
Andrea

Alexis
Alexis
880 posts
14 days ago
Expert

Hi there,

Not sure why the website is doing this, apologies for the inconvenience. Have you tried using a separate device/browser? If the problem persists, please contact our support team at [email protected] and they'll be able to assist you with your purchase.

Thanks,

Alexis


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