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brcjrp
brcjrp
about 2 months ago
1 answer

Hi!
We used our 21 days JR Pass for a few days but had to leave Japan due to a medical emergency. Would JR provide some sort of refund under these conditions?
Thanks.

Alexis
Alexis
1110 posts
about 2 months ago
Expert

Hi there,

I don't believe that these circumstances would be covered under the refund protection policy, but I'd suggest checking with our support team at [email protected] as they handle queries relating to orders.

Kind regards,

Alexis


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