Hi, I have placed order #2539894 by mistake. I also emailed the support team, but no luck. How should I proceed and cancel my order before delivery?
Back to Itinerary check
Order cancellation
Hadi Zahedi
6 days ago
1 answer
Alexis
1050 posts
294 likes
1 day ago
Hi there,
Apologies for the late response. Our support team should hopefully have emailed you back, but I believe you meet the conditions for a refund as long as you don't use the pass, so once they get back to you sorting out a refund should be a relatively straightforward process.
Thanks,
Alexis
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $333.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18041 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes