Hello! I ordered 2 JRPasses yesterday and was supposed to be delivered tomorrow, April 6.But I just received an email stating that there is a delay due to operational reasons. We will not be at the delivery address anymore as we leave our home on sunday, April 7. Can you help me with this problem? We were made to believe that it takes only 2 days to deliver. Is there a way to re-direct thr delivery?
Back to Itinerary check
DELAYED DELIVERY OF JR PASS
ALFREDO DE LA PAZ
8 months ago
1 answer
Alexis
1050 posts
294 likes
8 months ago
Hi there,
If you have a problem with an order, please contact our support team at [email protected] - they may be able to organise having your order shipped directly to your accommodation in Japan.
Kind regards,
Alexis
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $336.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18042 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes