Hello there! I am traveling to Japan in 7 days, the following Sunday (July 2.).
I just purchased the JR pass as it says delivery to Norway is expected to take 2 days.
But I can't stop thinking "what if" it doesn't show up before we leave. Worst case, is there anything we can do if it doesn't show up in time? I was thinking that we could have a family member email a scan of the document to my phone, but is this good enough?
order: #1959556
Hi there,
We always help customers in case of delivery problems, this depends on the exact situations but think of getting a replacement ticket, or refund.
Kind regards,
Daniel
This is very nice to hear. I will have my fingers crossed that we receive the purchase proof in the mail before we leave. If not, I will contact your customer service and find a solution
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