Order Your JRPass
Order Your JRPass

Forum

Enter your new post below.

Back to Using the Japan Rail Pass

Where is the support team?

NicholeEns
NicholeEns
3 months ago
1 answer

Hello!

Hoping you could assist me. Order: #2454578

I ordered 2 JR Passes and realised I'd typed the incorrect surname for one of the travellers. I know this will be problematic once in Japan because details need to match passport details. I have sent out numerous messages via website contact box, emails to [email protected], messages via facebook and Linkedin. There has been no response.

Please let me know soonest if this can be corrected before delivery.
Or if I need to cancel to order (get refunded) and place order again.

Would be great to hear anything from you.

Alexis
Alexis
1050 posts
3 months ago
Expert

Hi there,

I’m sorry you haven’t heard from our support team yet, unfortunately that is the only way to make any amends to past orders - sometimes they just need a couple of days, don’t worry! If the order has already been delivered then you’ll likely have to go through the process of refunding and ordering again, but please wait until the team gets back to you. Sorry for any inconvenience this might have caused.

Thanks,

Alexis

Useful!0
Reply

Looking for more information? Search the forum

Select Category

Instant Quote

Starting from $336.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 18041 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan
Japan Rail Pass

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.


Find out where to buy the japan rail pass online.

Order your JRPass Now!

Order Now

We have special prices for children and great first class options. See all tickets or see our range of Regional Passes