Hello I have bought a physical exchange order for JR pass but accidentally torn it a little bit at the right side, where the barcode is . I am wondering if this is still valid to be exchanged with a JR pass? Thanks
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Torn physical exchange order
Juliating23
6 months ago
2 answers
Daniel-san
18919 posts
6944 likes
5 months ago
Hi there,
A little bit of damage won't be a problem, as long as all the details are readable.
Please contact our support team, in case you do need a re-issue.
Kind regards,
Daniel
Juliating23
2 posts
0 likes
5 months ago
Hi Daniel thanks so much. I just saw this message and already in Japan. They do accept my torn JR exchange voucher. :)
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