Unfortunately, I will no longer be able to use my JR Pass; however, I still have the exchange order and have not yet activated the pass. I am living in the United States. How can I get a refund for my pass (I understand that there will be a 10% deduction)?
Back to Using the Japan Rail Pass
return of jr pass
megumivoight
over 12 years ago
1 answer
mari
1950 posts
1679 likes
over 12 years ago
Hi Megumi,
Please contact our customer service team at [email protected] quoting your jrpass.com order number and they will be happy to give you instructions on our returns process.
Hope this helps!
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $340.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18059 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes