I received my exchange orders for me and my 11 year old son but they mixed up my adult and child status on the voucher. It says child on mine and adult on my 11 year olds voucher. Are they still valid? Both of us would be present with passports when they are activated. Would they be understanding of this mistake and hand over the tickets anyhow or do both tickets need to be replaced? Im very anxious about the situation and its my sons birthday in a few days so I need to make sure its issued in time as he turns 12 on the 17th of January. Also, would an adult pass be valid for a child? Thank you
Back to Using the Japan Rail Pass
Received exchange orders for me and my child but …
Sufamidan
8 days ago
1 answer
Alexis
1173 posts
318 likes
2 days ago
Hi there,
Please contact our support team as soon as possible at [email protected] - they may be understanding of this error, but I can't say for certain. They may need to send a new set of exchange orders.
Kind regards,
Alexis
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $331.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18177 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes