I received an email from you saying my pass will probably not reach Australia before I leave and that you could provide refund. I do not want to cancelled but wish for it to be sent to my Japan hotel instead so it is there when I arrive. I have been emailing all day but have received no response. Could you please advise how I can contact JR RAIL urgently to sort this out please
Back to Using the Japan Rail Pass
PLEASE HELP URGENTLY
Alexis
1012 posts
218 likes
2 months ago
Hi there,
Emailing our support team at [email protected] is the only way you can discuss changes to existing orders, unfortunately there's not much that I can do here on the forum. If you have already emailed you should hopefully receive a response soon.
Kind regards,
Alexis
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $338.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18002 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes