Hello my name is Matthew Lin, and I haven’t received my JR Pass order, nor have I received a tracking number email for 3 days. The order should be under my name and email ([email protected]) for 3 passengers. Is there any way I can get an update on my order? I am leaving to Japan very soon on February 14th.
Back to Using the Japan Rail Pass
JR Pass not received after 3 days even with Next Day Shipping, no tracking number as well.
Matth3w813
12 months ago
1 answer
Alexis
1178 posts
321 likes
12 months ago
Hi there,
Please contact [email protected] immediately, they should be able to help you.
Kind regards,
Alexis
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $336.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18215 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes