My JR-Pass should have been delivered yesterday to my accommodation in Edogawa. This did not happen and I had to book two shinkansen trains on my own costs which was a total of 22000 yen. It still hasn’t arrived and if it wont arrive today I wont be able to use the 7 days. I want a refund of the money I paid for the pass and the 22000 yen I had to pay just because of your incompetence of delivering a simple letter. Furthermore would I like to say that you guys have the most useless customer service I’ve ever come across in my life.
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JR Pass delivered late
Alexis
1050 posts
294 likes
2 months ago
Hi there,
I'm sorry this has happened to you, my advice would be to contact the support team at [email protected]. I'm sorry they were unable to accommodate you but please bear in mind if their has been any problem with delivery that is out of our hands.
Thanks,
Alexis
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