I’d like to cancel my order as the passes haven’t been shipped yet. I won’t arrive in time for our travel plans. I have sent you multiple emails with no response. Please proceed my refund
Back to Using the Japan Rail Pass
I’d like to cancel my order
khanhan2809
12 months ago
1 answer
Alexis
1178 posts
321 likes
12 months ago
Hi there,
That's strange, our support team is very helpful! Please contact [email protected] immediately, there's a chance they might be able to ship your exchange order to your accommodation in Japan.
Kind regards,
Alexis
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $336.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18215 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes