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Credit Card error, “3D Authentication Failed”

Krisiida
Krisiida
12 months ago
2 answers

When I tried to purchase our passes over the internet, I received an error that said the 3D Authentication failed. I worked with my credit card company but still am unable to purchase the passes. I’m not sure what to do. Has anyone had this difficulty?

Alexis
Alexis
1178 posts
12 months ago
Expert

Hi there,

Please contact [email protected] for any issues relating to payment. Thank you!

Kind regards,

Alexis


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