My parents recently ordered and paid for two, 7-day Japan Rail Passes. However, it looks as if they might not be able to come to Japan. Is there a way to get a refund for the Pass?
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Canceling JR Rail Pass
lhumenycky
over 12 years ago
2 answers
mari
1950 posts
1679 likes
over 12 years ago
Hi there,
If your parents do not use their JR Pass they can return their unused Exchange Order to us for a refund up to 1 year from the date of purchase.
Please contact our team at [email protected] for more information. You can learn more about our refunds process online.
Hope this helps!
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