I mailed back my JR Pass exchange order for a refund, but have not heard back if they were received. I had purchased trip cancellation also. Order number order #1746700.
This is the address support sent me to return the tickets:
JRPass Ltd
320 City Road
London
EC1V 2NZ
UK
And no one has replied back to my follow up emails.
Please let me know.
Hi Carl,
Our team is receiving a very high amount of volume right now and will get back to you as soon as possible on your refund.
Kind regards,
Daniel
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