I recently purchase JR railpass tohoku 5 day via travel agency but when i received online voucher name and surname in the wrong position (but it spelled correctly)
I already contact the travel agency (but still no update) so is this voucher gonna be valid?
Back to Itinerary check
JR pass name and surname in the wrong order
Nattida
almost 2 years ago
1 answer
Daniel-san
18919 posts
6945 likes
almost 2 years ago
Hi there,
Your JR Pass voucher should match your passport, JR may not exchange your voucher if there is a mismatch.
You should contact your point of sale to get the pass reissued.
Good luck,
Daniel
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $336.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18047 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes