How long does it take for money to be returned to a credit card?

I got into an unpleasant situation. On November 23, at 12:36 at the Nagoya station, in the JR office, I lay down to buy a ticket to Kyoto. I repeated several times that I was going to Kyoto, the cashier also repeated the name of the city several times and said "currently trains are delayed in the direction of Kyoto". I paid for the tickets, the cashier gave me paper tickets, and it turned out that these tickets were to Tokyo! The cashier cancelled these tickets and I had to pay for new tickets to Kyoto. I tried to ask several times whether I would be refunded for the tickets, on which I spent a large sum of money due to the cashier's mistake. The cashier assured me that the money would be returned the next day. But more than two days have passed, and the money has not been returned to the card. I am not sure of the cashier's competence. Please tell me when the money will be returned to my card?
Date
23 November, 12:37:14
Transaction status
Pending
Reference number
P032082579 L
Amount
-23,000.00 JPY Card number
531780******8521
Category
TRANSPORTATION
Country of payment
Japan
Earned cashback
5.49 AED
Exchange rate
1 AED = 42 JPY