To avoid such disappointment, please keep your Japan Rail Pass in a safe place with your passport and tickets.

In the case of a lost Japan Rail Pass, please contact the closest JR station as soon as possible for further advice. Lost passes are often returned and may be recovered at the Lost & Found department of the station.

Japan Railway rules regarding forgotten, lost or stolen Japan Rail Pass Exchange Order tickets

Unfortunately, the JR exchange office will only accept the original physical ticket vouchers that you will receive from us and the tickets we provide cannot be reprinted or reproduced.

Japan Railway will not accept any e-versions, scanned copies or email confirmations of your order.

If you do not have your Japan Rail Pass voucher when you arrive in Japan, please contact our support team as soon as possible. Although we are unable to reissue a new ticket, we will be able to suggest alternative options or provide you with refund information.